Information We Collect

The Company collects personal information that users provide directly and information gathered automatically through the use of standard web technologies when a visitor accesses the platform.

• Contact details submitted through the platform's enquiry form, including the user's name, email address, and the content of any message sent to the Company.
• Technical information collected automatically when the platform is accessed, including the user's IP address, browser type, operating system, referring URL, and pages visited during each session.
• Cookie and tracking data collected through first-party and third-party cookies as described in the Cookie Policy published on this website, including session identifiers and preference data.
• Correspondence records retained when a user contacts the Company by email or through the platform's contact form, including the subject matter and timing of that correspondence.

How We Use Your Information

The Company uses personal information only for the purposes for which it was collected or for directly related purposes that the user would reasonably expect, consistent with applicable Australian privacy law.

• To respond to enquiries submitted through the platform's contact form and to maintain a record of correspondence for the purpose of providing accurate and timely responses.
• To monitor and analyse platform usage patterns in aggregated, anonymised form in order to assess and improve the structure, content, and performance of the website.
• To administer the technical operation of the platform, including diagnosing errors, managing server performance, and ensuring the security and integrity of the website.
• To comply with applicable legal obligations, including obligations arising under Australian privacy law, and to respond to lawful requests from regulatory authorities or courts.

Legal Basis for Processing

The Company processes personal information on the legal bases available under Australian privacy law and, where applicable, under the General Data Protection Regulation for users accessing the platform from the European Economic Area.

Personal information submitted through the contact form is processed on the basis of the user's consent, given at the time of submission. Technical and usage data collected automatically is processed on the basis of the Company's legitimate interest in maintaining a functional, secure, and well-structured platform. The Company does not rely on legitimate interests where those interests are overridden by the user's rights and interests. Where processing is required to comply with a legal obligation, that obligation constitutes the legal basis for the relevant processing activity.

Sharing Information

The Company does not sell, rent, or trade personal information. Information is disclosed to third parties only in the limited circumstances described below.

• The Company may share personal information with third-party service providers engaged to assist with the operation of the platform, including hosting providers, analytics services, and email delivery systems. These providers are required to handle personal information only in accordance with the Company's instructions and applicable privacy law.
• Personal information may be disclosed where required by law, including in response to a valid court order, subpoena, or request from a government authority with jurisdiction over the Company or the user.
• In the event that the Company undergoes a business transaction such as a merger, acquisition, or sale of assets, personal information held by the Company may be transferred to the successor entity, subject to equivalent privacy protections being maintained by that entity.

Data Security

The Company implements reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, and destruction. These measures include encrypted data transmission, access controls on systems that hold personal information, and regular review of security practices. The Company cannot guarantee absolute security of information transmitted over the internet and accepts no liability for interception or unauthorised access beyond its reasonable control. Users are encouraged to take appropriate precautions when transmitting personal information online, including using secure and up-to-date browser software.

Your Rights

Users have rights in relation to their personal information under the Australian Privacy Act 1988 and, where applicable, under the General Data Protection Regulation. These rights may be exercised by contacting the Company using the details provided below.

• The right to request access to personal information held by the Company about the user, including a description of the categories of information held and the purposes for which it is used.
• The right to request correction of personal information that is inaccurate, incomplete, out of date, or misleading, having regard to the purpose for which the information is held.
• The right to request deletion of personal information in circumstances where continued retention is no longer necessary for the purpose for which it was collected, subject to any overriding legal obligation to retain the information.
• The right to withdraw consent for processing based on consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent may affect the availability of certain platform features.

Cookies and Tracking

The Company uses cookies and similar tracking technologies on this platform as described in the Cookie Policy. Users may manage their cookie preferences through their browser settings or through the consent management tool provided on the website. Restricting certain categories of cookies may affect the functionality of the platform. For full details of the cookies used and the options available to manage them, users are directed to the Cookie Policy.

View Cookie Policy View Cookie Policy

Contact Us

Enquiries regarding this Privacy Policy, requests to exercise privacy rights, or complaints about the handling of personal information may be directed to the Company using the contact details below. The Company will acknowledge receipt of all formal privacy enquiries and respond within the timeframe required by applicable Australian law.

Email Address: content@cuenyzuaslaim.sbs

Phone: +61-2-2312-1185

Postal Address: 373 Bay Street, Port Melbourne, VIC 3207, Australia

Changes to This Policy

The Company reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, platform operations, or data handling practices. The revised policy will be published on this page with an updated effective date. Users are encouraged to review this policy periodically. Continued use of the platform following the publication of a revised policy constitutes acceptance of the updated terms. Where changes are material, the Company will take reasonable steps to notify users through the platform.